Refund policy

Last updated: October 17, 2026

Returns: not possible

Every PergolaCH pergola is manufactured to order. Because of this, and because of the complications of returning items of this size and bulk, we are unable to accept returns or exchanges, including for a change of mind. Please check your size, colours and options carefully before you order. This does not affect your rights if the product is defective or not as described (see below).

Cancellations: within 24 hours

You can cancel your order free of charge within 24 hours of purchase. Please contact us within this time at pergolach.0@gmail.com or +41 78 210 89 27 and include your order number. After 24 hours, production has started and the order can no longer be cancelled. If you cancel in time, we will refund you in full to your original payment method (see Refunds).

Damages and defects (all orders)

Please inspect your order on delivery and tell us within 48 hours if anything is damaged or wrong, ideally with photos. This applies to customised orders as well.

Warranty

Over and above your statutory rights for defects under Swiss law, your pergola comes with our manufacturer warranty: 10 years on the frame and structure, 5 years on the motor and moving parts (such as the louvres and mechanics), and 2 years on electrical components (such as LED lighting and electric blinds). The warranty applies to correct installation and normal use. Please keep your proof of purchase.

Refunds

If your cancellation is accepted, or a defect claim is approved, you will be refunded to your original payment method (TWINT, card, Apple Pay or Google Pay, or by bank transfer if you paid by invoice) within 14 days. Your bank or payment provider may need additional time to post the refund.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact

PergolaCH, Erlenbach (ZH), Switzerland. Email: pergolach.0@gmail.com. Phone: +41 78 210 89 27.